The Commercial Performance Analyst is responsible for monitoring and analyzing the performance of travel ancillary products, providing insights and reporting to support commercial decision-making. The role also manages system-related tasks, including contract data accuracy, troubleshooting, user support, and process documentation, ensuring smooth system operations. This position requires strong analytical, technical, and cross-functional collaboration skills to optimize ancillary revenue and maintain accurate system operations.

Responsibilities:

Daily Ancillary Performance Analysis
- Perform daily monitoring and analysis of ancillary products such as insurance, car rental, activities, hotels, transfers, eSim, and other add-on services.
- Track key performance metrics including revenue, attachment rates, conversion, lead booking time and other.
- Identify trends, anomalies, performance gaps, opportunities for optimization and provide actionable insights to relevant stakeholders.
- Produce regular performance reports and dashboards highlighting the above metrics





Commercial & Stakeholder Support
- Act as a commercial and analytical support function for internal stakeholders across Commercial, Product, and Operations teams.
- Translate commercial objectives into system, data, and reporting requirements.
- Support cross-functional teams (e.g., Commercial, IT, Product, Operations) in the implementation and enhancement of ancillary products.
- Support current ancillary product launches, enhancements, and promotional initiatives.

Continuous Improvement
- Support the development of new ancillary products and enhancements to existing offerings., researching competitors’ offerings and providing insight on their product and pricing
- Document processes, system logic, and reporting methodologies related to ancillary products.
- Contribute to continuous improvement initiatives by identifying inefficiencies and proposing solutions for increasing ancillary revenue and enhancing cus

📌 Commercial Performance Analyst (Gurugram)
🏢 Travelwings
📍 Gurugram