Manager, Service Management (India)

Manager, Service Management (India)

10 Aug
|
McDonalds
|
India

10 Aug

McDonalds

India

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our recent office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Overview

We are seeking a Risk Management & Business Continuity Manager to join the Enterprise Service Management (ESM) team to help architect and drive organizational resilience across Global Business Services (GBS), Global Technology, and the Global Offices. This role positions you as the guardian and facilitator of operational stability, where you'll transform how we anticipate, manage, and respond to risks while building critical foundations for business continuity.

As a key strategic partner to the Enterprise Risk Management (ERM)



organization and cross-functional leaders, you'll have the unique chance to embed resilience into the DNA of our operations, translating enterprise frameworks into actionable safeguards that protect our most critical services. This role offers high-visibility to senior leadership, strategic risk ownership, and the chance to build and apply business continuity capabilities that ensure our organization thrives regardless of disruption.

Duties
- Serve as the catalyst for ERM by adopting defined enterprise risk frameworks, standards, templates, and processes, and applying them to GBS operations, ensuring risks are identified, documented, and neutralized across all enabling functions
- Champion enterprise risk integration by coordinating with ERM, Service Organizations, and Global Offices to embed resilience standards into every aspect of GBS and IT service delivery, ensuring consistent execution and risk ownership a

📌 Manager, Service Management (India)
🏢 McDonalds
📍 India

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