Who are we
At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Good® that builds a better world.
What we are looking for

We are seeking a experienced, hands-on Team Lead, who will lead and develop a team supporting Customer Success Operations technology and workflows, with primary ownership across Gainsight and Salesforce PSA/Certinia. The role is accountable for day-to-day platform operations, intake governance, prioritization, and delivery of both run-the-business and process improvement/automation work—while remaining hands-on in configuration, troubleshooting, stakeholder alignment, and documentation.

Job Title
Team Lead – Business Systems Analyst
Location
Hyderabad, India (Hybrid/Onsite—per business requirement)
Work timing




1PM IST to 10PM IST (Or as per business requirement)
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Key Responsibilities
· Lead, coach, & manage a team supporting Gainsight and Salesforce/Certinia operation, establish clear ownership, coverage, for deliverables.
· Drive day-to-day execution management: intake triage, prioritization, WIP management, escalation handling, and ensuring responsiveness to internal customers (Customer Success/Customer support/Qualified Services team).
· Build team resilience through cross-training, knowledge sharing, and maintaining “backup coverage” so business continuity is protected.
· Maintain strong platform documentation discipline (rules/SOPs and recurring program documentation), supporting scalable delegation.
· Ensure adherence to the Operating Leave agreement (OLA’s).
· Use operational tracking and evidence-based workflow management to improve throughput, predictability, and stakeholder communication.
· Serve as the primary escalation point;

📌 Team Lead, Business Systems Analyst (Hyderabad)
🏢 Blackbaud
📍 Hyderabad