Summary of Position:

Principal I, Network & Server Operations is responsible for supporting, maintaining, and troubleshooting enterprise network and server environments, with a solid focus on Cisco and Juniper-based LAN infrastructure. This role requires hands-on expertise in CCNA-level networking, incident resolution, and operational support to ensure high availability and performance across the organization’s network systems.

Key Responsibilities:
- Network Operations & Support
- Monitor and maintain enterprise LAN/WAN environments, ensuring optimal network performance and uptime
- Perform Level 1/Level 2 troubleshooting of network issues, focusing on Cisco-based infrastructure
- Support configuration, maintenance, and troubleshooting of:
- Switches (Juniper, Catalyst series, Nexus preferred)
- Routers
- VLANs, trunking (802.1Q), and inter-VLAN routing
- Diagnose and resolve connectivity issues including:
- IP addressing and subnetting problems
- DNS, DHCP, and routing-related incidents
- Layer 2/Layer 3 connectivity issues
- LAN Troubleshooting & Incident Management




- Act as a primary responder for LAN-related incidents and service requests
- Utilize tools such as packet captures, logs, and monitoring dashboards to identify root causes
- Troubleshoot issues related to:
- VLAN misconfigurations
- Spanning Tree Protocol (STP)
- Port security and access control
- Network latency and packet loss
- Cisco VoIP and other voice issues
- Escalate complex issues to senior engineers or vendors as needed
- Server & Infrastructure Support
- Support server connectivity within the network (physical and virtual environments)
- Coordinate with server, storage, and application teams to resolve cross-functional issues
- Assist in maintaining infrastructure documentation, asset inventories, and configurations
- Change & Configuration Management
- Execute standard network changes following change management processes
- Assist in configuration and deployment of network devices
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📌 Principal I, Network (Bengaluru)
🏢 Alcon Research
📍 Bengaluru