Associate Manager, CCCB
Description -
Job Summary
• This role is responsible for managing teams engaged in remote service, customer access, pre-sales, and post-sales activities related to business systems and application problems. The role oversees lower-level supervisors and skilled employees, providing guidance, coaching, and prioritizing projects. The role leads cross-department initiatives, ensures operational excellence through performance monitoring, and addresses routine escalations. The role contributes to process improvement, aligns strategies with organizational goals, and ensures proper tools for operational support.

Responsibilities
• Manages the daily work activities of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers.
• Supervises lower-level supervisors and highly skilled, non-exempt employees, prioritizing projects, ensuring goal achievement, and providing coaching and feedback for skill development.




• Directs and guides departmental teams, participates in cross-department initiatives, and serves as an escalation point for subordinate employees and supervisors.
• Ensures prioritization and effective assignment of day-to-day activities to the functional team, thereby ensuring tasks are completed within the defined timelines.
• Delivers services encompassing standard, specialized, or complex systems, maintaining a predominantly tactical role.
• Ensures operational excellence by closely monitoring critical performance metrics, guaranteeing team objectives and contractual commitments are achieved.
• Addresses and monitors routine escalations, taking appropriate actions to resolve issues as required.
• Identifies opportunities for process improvement and policy development, also actively engaging in their design and implementation.
• Supports development of short-term and long-term functional strategies and plans that align wi

📌 Associate Manager, CCCB (Bengaluru)
🏢 Hp
📍 Bengaluru