Job Title:
Manager I
Job Description
ROLE: Manager Training & Quality I
DESIGNATION: Manager Training & Quality I
LOCATION: Bangalore
YEARS OF EXPERIENCE: 8+ years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
- Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
- Oversee recent hire, continuing education, program specific training, and other training as needed by the business
- Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition




- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients
- Develop and cultivate partnership with operations, other business units, resource units, and clients
- Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
- Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
- Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring f

📌 Manager I (Bengaluru)
🏢 Concentrix
📍 Bengaluru