Responsibilities & Key Deliverables
- Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.
- End-to-end product ownership of the After Sales and Service DMS function within auto sector.
- Defining the vision for the platform and building the operational roadmap to achieve the vision.
- Managing product backlog & requirements.
- Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.
- Driving operational excellence for the platform while ensuring highest quality standards.
- Driving adoption & effective usage of the platform amongst various user groups.
- Ensuring adherence to regulatory & compliance requirements.
- Responsible for functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
- Driving sprint planning & requirement grooming with the development team
- Supporting development team with technical documentation
- Involvement in testing & validating acceptance criteria and signing off for deployment
- Building & implementing go to market strategy for current processes / platforms
- Supporting user trainings & workshops in event of major changes
- Measuring user satisfaction and soliciting feedback for product improvement
- Working on advanced analytics and AI-driven use cases
- Functional areas covered: After Sales and Service Processes Digitization
Experience
- 6-7 years of experience in product management across After Sales and Service domain in automotive industry.
Industry Preferred
Qualifications
BE Telecommunication / Computer IT with certification in network professional
General Requirements
- Informed on industry trends, emerging technologies, and competitor strategies in After Sales.
- Exposure to and knowledge of dealer After Sales and Service operations in the auto business
- Strong communication and analytics skills
- Excellent stakeholder m