Job Family:
GIC Process (India)
Travel Required:
None
Clearance Required:
None

What You Will Do:
- Perform end-to-end Quality Assurance (QA) on AML investigations reviews across Retail Banking and Crypto domains
- Assess analyst decisions on customer risk profiling, transaction analysis, sanctions screening, and suspicious activity identification
- Conduct deep-dive QC audits ensuring completeness, accuracy, regulatory alignment, and strong case narrative standards
- Evaluate use of internal systems, third-party tools, blockchain analytics (for crypto exposure), and open-source intelligence (OSINT)
- Identify gaps, risk misses, and process deviations, and ensure adherence to AML policies, regulatory guidelines, and client-specific procedures
- Provide actionable, structured feedback and coaching to analysts to drive continuous quality improvement
- Act as a SME and on-demand trainer, delivering refresher sessions on AML concepts (CDD/EDD/KYC/SAR/TMS), domain-specific modules (Retail Banking customer risk, Crypto transaction monitoring),



and calibration sessions and best-practice sharing
- Maintain and publish quality dashboards, scorecards, error trend analysis, and RCA reports
- Partner with Operations, Training, and Client stakeholders to close quality gaps and improve performance
- Drive quality calibration discussions, ensuring consistency in interpretation of policies across teams
- Support process improvements, SOP updates, and audit readiness initiatives.
- Ensure adherence to productivity, TAT, and quality SLAs while maintaining high attention to detail

What You Will Need:
- Must be a graduate in any streams from a recognized university
- Minimum 6 years of AML experience in Crypto/TMS/ EDD /processes, with:
- Proven track record as a solid performer, consistently meeting/exceeding quality and productivity benchmarks.
- Mandatory exposure to training and coaching analysts, including conducting knowledge sessions, providing structured feedback, and driving

📌 Quality Analyst (Chennai)
🏢 Guidehouse
📍 Chennai