Are you a passionate Associate Customer Success Manager with the desire to help global advertisers achieve success across today’s evolving digital landscape?

As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most creative customers execute, optimize, and scale campaigns across paid social and programmatic media.

You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

As a Customer Success Associate at Smartly, you will...
- Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
- Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.




- Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
- Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
- Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
- Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
- Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
- Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
- Contribute to the documentation of best practices, workflow improvements, and automation opportunit

📌 Associate Customer Success Manager (Bengaluru)
🏢 Smartly
📍 Bengaluru