MAIN DUTIES / RESPONSIBILITIES OF THE ROLE

Onsite Middle & Back Office Support
Mandate: Be the primary, reliable technology support presence for the Bangalore office, serving a broad range of middle and back office functions.
- Provide deskside and remote support to all Bangalore office users across finance, operations, compliance, risk, technology, and other middle and back office functions.
- Resolve hardware, software, and connectivity issues efficiently, maintaining a responsive and professional service for all local users.
- Log, manage, and close all incidents and service requests in ServiceNow with accurate detail and timely updates, maintaining clean ticket hygiene throughout.
- Support new starter onboarding and leaver offboarding processes, including workstation build and configuration, AD account management, and equipment provisioning.
- Maintain endpoint health across the Bangalore office, proactively identifying and resolving issues before they impact users.

Remote Front Office & Global User Support
Mandate:



Deliver effective remote support to front office and investment staff based in other global hubs, working in close coordination with on-site engineers.
- Provide remote desktop support to portfolio managers and front office users in other global locations, using remote tooling, screen sharing, and diagnostic platforms to resolve issues without physical presence.
- Coordinate closely with on-site engineers in trading hubs to triage, guide, and resolve issues affecting front office users, ensuring minimal disruption during market hours.
- Develop robust working knowledge of front office trading applications and market data platforms (e.g. Bloomberg, Refinitiv) to support remote users confidently and accurately.
- Understand the commercial sensitivity of front office support — issues affecting traders and portfolio managers are always treated as highest priority regardless of time zone.

Global Coverage & Shift Flexibility
Mandate: Play an active rol

📌 Desktop Engineer (Bengaluru)
🏢 Brevan Howard Asset Management
📍 Bengaluru