Customer Success Functional Expert – Reporting, Analytics & Insights
The Customer Success Functional Expert – Reporting, Analytics & Insights is a strategic, customer-facing role within the Product Success organization. This role specializes in helping customers translate data into insight by maximizing their use of Blackbaud reporting, analytics, and visualization capabilities, particularly through Power BI and native Blackbaud reporting tools.
This expert combines deep functional knowledge of Blackbaud solutions with strong analytical and technical acumen and industry awareness to help customers understand what is possible, how to achieve it, and how their peers and competitors are leveraging data to drive outcomes. The role bridges the gap between customer goals, product capabilities, and data-driven decision making, creating a more engaging and value-focused customer experience. The primary solution focus includes RE NXT, FE NXT, Blackbaud Enterprise Management (BEM), Blackbaud CRM, and adjacent Blackbaud products.

As a Functional Expert, you will:




· Serve as a subject-matter expert on reporting, analytics, and data visualization across key Blackbaud products
· Partner closely with Customer Success Managers, Product, Skilled Services, and Support to guide customers toward effective data strategies
· Engage directly with customers through 1:1 consultations, workshops, webinars, and digital programs focused on reporting and insights
· Help customers design, refine, and optimize custom reports and dashboards, including Power BI–based solutions
· Translate customer business questions into practical reporting and analytics approaches using Blackbaud data
· Demonstrate how reporting and analytics capabilities can be applied to real nonprofit use cases such as fundraising performance, donor behavior, financial oversight, and operational efficiency
· Understand customer maturity and tailor guidance from foundational reporting through advanced analytics
· Identify

📌 Customer Success Functional Expert – Reporting, Analytics (Hyderabad)
🏢 Blackbaud
📍 Hyderabad