Major Objectives:
Client Service & Delivery
- Deliver Managed Services work in accordance with the agreed scope of services, service catalogs, and internal standards
- Manage assigned client deliverables across multiple accounts while meeting schedules and service-level expectations
- Communicate clearly with clients and internal stakeholders regarding status, priorities, risks, and dependencies
- Complete Donation Processing & support Fundraising Operations
- Perform manual gift entry accurately and consistently in client systems
- Process and manage batches, ensuring completeness, accuracy, and proper balancing
- Execute batch imports, validate results, and resolve exceptions
- Perform batch reconciliation to ensure gifts, payments, and financial records align
- Generate and process acknowledgments, including letters, emails, and receipts
- Build and deliver advanced reporting
- Build and deliver sophisticated, segmented lists for direct mail and digital fundraising

Quality, Compliance & Documentation




- Maintain data integrity through quality checks and standard operating procedures
- Adhere to documented delivery processes and data handling policies
- Ensure work meets agreed service commitments and data-security requirements
- Document work performed and outcomes in required systems
- Identify and escalate risks or scope concerns

Collaboration & Continuous Improvement
- Collaborate with Service Delivery Managers and peers to prioritize work
- Contribute to process improvements that increase efficiency and quality leveraging AI and automation wherever possible
- Support onboarding of current services or processes as Managed Services evolve

Experience and Skills
- Excellent client-facing skills and experience, including a high proficiency in written and spoken English
- 2–4 years of experience as a Program Specialist/Manager (Individual Contributor), Service Delivery Consultant (commonly referred to as a Business Consultant), or Analyst in similar domain
- Strong a

📌 Service Delivery Consultant (Hyderabad)
🏢 Blackbaud
📍 Hyderabad