MMA-Insurance Operations
Gurugram Location
Specialist – Insurance Services (Grade C1)
What can you expect:
- Excellent exposure to complex & diverse insurance handling work.
- Opportunity to enhance insurance knowledge and understanding & build on client management skills.
- As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.
- Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a positive understanding of process and systems & finally within 90 days be able to handle the work processing with limited support
What is in it for you?
- Holidays (As Per the location – the final decision will depend on business requirements at that time)
- Shared Transport (Provided the address falls in accepted service zone)
We will count on you to:
- Process and self-Management:
- Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
- Adheres to Company policies and is always complying.
- Maintains performance standards.
- Updates reports based on predefined templates on a regular basis to ensure accurate entry
- Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
- Completing all training related activities when assigned
- Cognizant of completing all assigned activities within the stipulated time
- Ensuring all production targets are met in training
- Ensuring all production targets are met in BAU (Post training)
- Ensuring all Quality targets are met in training
- Ensuring all quality targets are met in BAU (Post training)
- Communicate status of work, any issues with team managers and manager on time
- Schedule adherence is a must
- No unplanned leaves
- Ready to work in below shifts:
- 6.30AM t