10 Aug
|
Genpact
|
Hafeezpet
Analyst - Data Governance and Quality
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven workplace, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.
Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Service Desk Process Coach
In this role, Process Coach is responsible for overseeing the daily operations of the IT service desk team to ensure effective, efficient, and high-quality support for end-users. This role involves managing incidents, requests, escalations, and ensuring adherence to defined SLAs and ITSM best practices.
Strong customer service orientation.
Responsibilities
· Coach service desk agents (L1/L1.5) to improve performance, knowledge, and customer handling.
· Conduct regular 1:1 feedback sessions and performance reviews.
· Identify skill gaps and arrange targeted training sessions or upskilling plans.
· Monitor calls, chats, and tickets for quality and compliance
📌 Analyst - Data Governance and Quality 5B (Hafeezpet)
🏢 Genpact
📍 Hafeezpet