Description
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Responsibilities
- Contribute to the design and implementation of LLM-powered and agentic product features.
- Build and extend agentic AI workflows that reason over context, call tools, and perform actions under guidance from senior engineers.




- Help implement and maintain retrieval-augmented generation (RAG) pipelines over financial data, with an emphasis on correctness and safety.
- Contribute to shared AI infrastructure such as LLM services, orchestration components, and evaluation or monitoring tooling.
- Participate in operating AI systems in production, including monitoring, debugging, and improving reliability and performance.
- Collaborate closely with product and design partners, learning to translate customer needs into technical solutions.

Core Engineering Stack
- Languages: Python, Go, TypeScript, Java/Javascript.
- Cloud and infrastructure: AWS and/or GCP, Kubernetes.
- APIs and services: REST, gRPC.
- Distributed systems: event-driven architectures, including Kafka.
- Commercial and open-source LLMs integrated into agentic workflows.
- Tooling for agent orchestration, retrieval-augmented generation, vector storage, and evaluation
- Schema validat

📌 AI Engineer III (Bengaluru Urban)
🏢 American Express
📍 Bengaluru Urban