Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).

Key Responsibilities
- Raising tickets on behalf of customers
- Handle communication with customers in cases of emergencies
- Handle communication with internal stake holders for handling emergencies
- Monitor of customer sites based on the inputs received from Operations team members




- Communicating with customers to establish details of problems/requirements
- Working with other teams in the company to resolve technical problems
- Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
- TAC is a 24/7 service. There will be 3 shifts including a night shift. The engineer will be required to work in shifts as allocated by the shift leads

Job Requirements
- Methodical problem-solving skills
- Positive verbal and written communication skills, both face to face and remotely with people for whom English is not their first language
- Able to assimilate technical information quickly and apply it to a given situation
- Able to work to job standards and process requirements and drive for quality
- Ability to work individually with little supervision, but flag up issues promptly
- Pays attention to detail and owns issues to completion
- Shows initiative and is able to make appropri

📌 NOCEngineer (Bengaluru)
🏢 Mavenir
📍 Bengaluru