The Regional Head of Family Experience is a senior leadership role responsible for designing and institutionalizing consistently high-quality parent experience across all schools, with a clear focus on improving parent satisfaction (NPS) and student retention.
The role will focus on reviewing current family engagement practices, identifying best practices across the network, and translating these into a structured Family Engagement Playbook covering engagement cadence, quality standards, and execution expectations.
A key expectation is to partner closely with School Principals, enabling them to build the right structures, ownership, and processes to deliver a consistently high standard of family experience.
Success will be measured by sustained improvement in Parent NPS scores and Year-on-Year re-enrolment rates, supported by solid governance, audit discipline, and playbook compliance.
1. Family Experience Strategy & Leadership
- Review existing family engagement touchpoints across all schools.
- Identify and institutionalize best practices across the network.
- Design and implement a Family Engagement Framework.
- Develop a Family Engagement Playbook covering cadence, quality, and standards.
2. Principal Advisory & School Enablement
- Advise School Principals on structures, roles, and accountability.
- Ensure that each school has a defined retention and engagement plan.
3. Playbook Implementation & Governance
- Roll out the Family Engagement Playbook across all schools.
- Define structured engagement cadences.
- Ensure consistent adoption and execution
4. Audit, Compliance & Continuous Improvement
- Implement a Playbook Compliance Audit Framework.
- Develop a monthly compliance scorecard.
- Share audit outcomes with Principals and Regional Managing Director.
5. Communication & Engagement Quality
- Elevate quality and consistency of school-parent communication.
6. Capability Building
- Train school SLT and teams on effective
📌 Regional Head of Family Experience (Bengaluru)
🏢 International Schools Partnership
📍 Bengaluru
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