At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

What if you could build a career where ambition meets innovation?
At LPL Financial Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We are proud to expand in Hyderabad.
Join us as we create something extraordinary together.
Job Overview:




We are seeking a CXOne Platform Engineer & Developer to provide hands‑on operational support and design/build recent functionality on the NICE CXOne platform. This role blends day‑to‑day support, platform reliability, and engineering‑led enhancements to improve the experiences of our Customer Service Representatives and the Advisors who depend on LPL. You will collaborate across engineering, product, and operations teams; operate independently in a lean environment; and deliver reliable, well‑instrumented solutions aligned to Agile and SDLC practices.
Responsibilities:
- Operational Support & Troubleshooting
- Troubleshoot IVR flows, Studio scripts, routing logic, ACD settings, and telephony issues.
- Act as an escalation point for complex incidents and break/fix efforts.
- Platform Reliability, Uptime & Performance
- Perform health checks, configuration reviews, and performance monitoring.
- Imp

📌 Engineer II, Software Dev (Hyderabad)
🏢 GCC India
📍 Hyderabad