Job Description:

Department: Quality Assurance Industry: Automobile Components Manufacturing

Reporting To: Quality Manager / Plant Head

Role Objective

To ensure consistent product quality, compliance with customer and automotive standards, timely resolution of quality issues, and continuous improvement in manufacturing processes, leading to reduced rejections, lower Cost of Poor Quality (COPQ), and improved customer satisfaction.

1. Customer Quality Management

● Handle all customer quality complaints proactively through WhatsApp, email, calls, and other communication modes.

● Ensure timely acknowledgement, containment, and structured problem-solving responses (8D / CAPA).

● Coordinate with internal teams for quick corrective and preventive actions.

● Conduct frequent customer visits for quality feedback, complaint closure, and relationship building.

● Maintain complete records of customer complaints and trend analysis.

2. In-House Quality Control

● Perform regular patrol inspections covering raw material, in-process, and finished goods.





● Ensure adherence to control plans, SOPs, and work instructions.

● Verify critical characteristics as per drawings and customer specifications.

● Monitor process parameters and escalate deviations.

● Authority to stop production in case of major quality issues.

3. Rejection Analysis & COPQ

● Track daily and monthly in-house and customer-end rejections.

● Prepare monthly COPQ reports including scrap, rework, sorting, and customer return costs.

● Analyze trends and present improvement actions to management.

● Drive initiatives to reduce rejection levels and overall COPQ.

4. Problem Solving & Continuous Improvement

● Lead root cause analysis using 5 Why, Fishbone, and Pareto techniques.

● Implement and verify effectiveness of corrective and preventive actions.

● Support Kaizen and continuous improvement activities.

● Collaborate with Production, Maintenance, and Purchase teams.

5. Supplier & Incoming Quality

📌 Quality In-Charge (Aurangabad)
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