Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Customer Service Advisor role supports a large, global, client in the energy sector, delivered through Accenture’s Customer Operations function. The role is part of a multi-channel customer service operation,



providing support to end users (B2B and B2C) while ensuring strict adherence to client contractual requirements, service level agreements (SLAs), quality standards, and data privacy obligations.
What are we looking for? Qualification- Any Graduation
Robust Customer Operations delivery mindset, with emphasis on accuracy and compliance

Experience handling high-volume customer interactions across multiple channels

Working knowledge of CRM systems, case management platforms, and knowledge repositories

Effective verbal and written communication skills, aligned to scripted and semi-scripted environments

Ability to follow defined workflows, SOPs, and escalation paths consistently

Understanding of SLA, KPI, and QA frameworks used in managed services delivery

High attention to detail when documenting customer interactions and case outcomes

Team-oriented approach, with openness to coaching, quality calibrati

📌 Customer Contact Comms Associate-Voice (Pune)
🏢 Accenture
📍 Pune