Overview

We are seeking a highly motivated Cloud Operations Engineer II to join our Cloud Operations team. This role is responsible for monitoring, troubleshooting, automating, and improving the reliability of AWS-based SaaS platforms. The ideal candidate excels at incident response, root cause analysis, cloud operations, and automation while maintaining a strong customer focus and operational mindset.

What Makes You Successful
- Strong ownership and accountability.
- Ability to work independently in a fast-paced production environment.
- Excellent troubleshooting and root cause analysis skills.
- Passion for automation and continuous improvement.

Responsibilities

Key Responsibilities
- Monitor production environments and proactively identify service degradation, anomalies, and customer-impacting issues.
- Lead incident triage, troubleshooting, and root cause analysis for complex production issues.
- Correlate logs, metrics, traces, and telemetry across AWS services to quickly isolate and resolve problems.
- Develop automation and operational tooling to improve reliability,



efficiency, and operational maturity.
- Create and maintain operational runbooks, knowledge articles, and remediation procedures.
- Support software deployments, production releases, and change management activities.
- Collaborate with Development, QA, Security, and Infrastructure teams to improve platform stability and reliability.
- Participate in on-call rotations and critical incident response activities.
- Drive continuous improvement initiatives focused on reducing MTTR and improving service availability.

Qualifications

Required Qualifications
- 3+ years of experience supporting cloud-based production environments.
- Strong hands-on experience with AWS services and cloud-native architectures.
- Experience troubleshooting distributed applications and customer-facing production incidents.
- Robust knowledge of:
- AWS CloudWatch Logs Insights, Metrics, Dashboards, and Alarms
- Amazon RDS

📌 Engineer II, Cloud Operations (Hyderabad)
🏢 Shureorporated
📍 Hyderabad