Ready to be a Titan?
ServiceTitan is looking for a Senior Business Analyst to join our Revenue Solutions Post Sales team in India. This role focuses on the day-to-day operational needs of the post-sales organization, including handling incoming requests, resolving production support tickets, executing Business As Usual (BAU) work, and maintaining and improving our revenue systems. The right candidate will be detail-oriented, reliable, and comfortable learning how to work across Salesforce and Gainsight to keep our post-sales processes running smoothly.
This is a great opportunity for someone who enjoys solving problems, working cross-functionally, and building expertise in complex systems within a fast-paced SaaS environment.

What you'll do:
- Serve as a primary point of contact for incoming BAU tickets, triaging, troubleshooting, and resolving issues in a timely manner.
- Document current-state workflows and proactively identify areas for incremental improvement through process mapping and analysis.
- Identify system changes needed including validation rules, flows, page layouts,



email alerts, and picklist modifications.
- Perform data analysis and generate reports to support operational decision-making and track the effectiveness of implemented solutions.
- Partner with cross-functional teams (Customer Success, Onboarding, Billing, Deal Desk, BizTech) to understand their needs and deliver solutions that align with how teams operate.
- Support User Acceptance Testing (UAT) by writing and executing test cases to confirm that solutions meet business requirements.
- Participate in team ceremonies throughout the Software Development Lifecycle (SDLC), including daily standups, sprint planning, sprint reviews, and demos.
- Write transparent user stories with functional and technical specifications to communicate requirements to developers when needed.
- Gather user feedback and analyze post-launch usage data to inform future enhancements.
- Maintain and update documentation f

📌 Senior Business Analyst, Post Sales (Bengaluru)
🏢 ServiceTitan
📍 Bengaluru