Reporting into: Incharge - Aftermarket Retail Bus / RSM
Level: M4
Purpose of the Role
This position exists in order to manage the complete operations of a business, including parts sales & labor revenues, for the defined business and geographical spread, with the objective of ensuring business parameters are met along with maintaining high levels of customer & employee satisfaction & managing workshops at customer premises within the limits of defined aftermarket policies & Business Plan.
Span of Control
Direct reportees: 20
Indirect reportees: 20
Education
BE / Btech
Experience
Relevant Experience of 6 - 8 years
Business Understanding
- Understanding of CV industry and the Aftermarket Service landscape
- Understanding of Working Capital Management
- Understanding of Dealer Operations and Key account management
Area of Responsibility
Parts & Labour Sales from Business
Service agreements renewal.
Achieve incremental sale of XX% from SA product parts versus LY. Incremental Sale in Body parts – Accident repairs & RN Sale. Parts, Lube & RN Sale as per BP, Depot & workshop labour recovery as per BP, Ensure workshop productivity. In order to meet the business target w.r.t Parts and labour business.
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AR Management at Business Area including PSD operations. DOS & Budget control
Monthly reconciliation stage-wise to have better on OD & Ensure clearing bills. OD Days & Dispute invoices resolution. Strict control of credit limit. in order to maintain the financial health of the Business Area.
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Customer satisfaction & Relationship Management at Business Area
Ensure product audits at 20 per month randomly across all depots. Qtrly 20 number Audits across the business area and defined geographical area with actionable points documented. 20 Technical seminars in a year. Engagement activities – 20 Programs are every month to build competence levels. Customer
📌 Area Service Manager (Indore)
🏢 VE Commercial
📍 Indore
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