About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us

About the Role:

As a Senior Data Analyst, you will be responsible for preparing, analyzing, and interpreting large datasets to support the development and evaluation of machine learning models. Your work will focus on ensuring high-quality data, identifying meaningful patterns, and generating actionable insights that contribute to AI-driven solutions. This role demands solid analytical skills, attention to detail,



and a keen interest in working with machine learning data in a dynamic, quick-paced environment.

Responsibilities

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Own enterprise client onboarding for agentic AI implementations, including data analysis, topic clustering, coverage planning, and workflow/action design

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Design, implement, and optimize prompts, conversation flows, agent logic, and knowledge configurations for production AI agents

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Deliver AI solutions end-to-end, from solution design through UAT, production launch, and post-go-live optimization

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Own post-launch AI performance at the client level, driving improvements in containment, resolution quality, and handoff reduction

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Analyze conversation data, quality signals, and DSAT drivers to identify root causes and optimization opportunities

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Implement iterative improvements across prompts, workflows, actions, guardrails, and knowledge bases based on data and

📌 Senior Data Analyst (Gurugram)
🏢 Netomi
📍 Gurugram