Responsibilities:
- Client Relationship
Management:
Build and maintain robust, long-lasting relationships with clients.
- Sales Strategy Development: Develop and implement
strategic sales plans to achieve company goals.
- Account Growth: Identify and grow
opportunities within assigned accounts.
- Negotiation and Closing: Negotiate contracts and
close agreements to maximize profits.
- Customer Needs Analysis: Understand customer needs
and provide appropriate IT solutions.
- Performance Metrics: Track and analyze key
account metrics, such as sales results and forecasts.
- Collaboration: Work closely with internal
teams, including marketing, support and product development, to ensure
customer satisfaction.
- Problem Resolution: Handle customer complaints
and provide solutions to ensure a high level of customer satisfaction.
- Reporting: Prepare regular reports on
account status and sales performance.
Qualifications:
- Experience:
At least 4 years of
experience in IT services/products sales. Experience handling BFSI/Fintech
clients would be an added advantage.
- Education: Bachelor's degree in
Business Administration, Marketing, or a related field. MBA would be an
added advantage.
- Communication Skills: Excellent verbal and
written communication skills.
- Negotiation Skills: Strong negotiation and
closing skills.
- Technical Knowledge: Familiarity with IT
industry, including software, hardware, networks, and data centers.
- Analytical Skills: Ability to analyze sales
data and metrics.
- Customer Focus: Strong customer service
orientation.
- Team Player: Ability to work
collaboratively with cross-functional teams.
- Problem-Solving Skills: Strong problem-solving and
conflict resolution skills.