About Boomi and What Makes Us Special

Are you ready to work at a rapid-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity. Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

What you’ll do:




- Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team
- Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
- Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis
- Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary
- Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.

*Work hours: 5:30pm - 2:30am IST (8am - 5pm ET) (Monday - Friday); on-call rotations; hours flexibility

The experience you bring:
- 2-4 years of Software Support experience out of which 1-2 years customer facing experience mandatory.
- Ability to explain tech

📌 Software Support Engineer 2 (India)
🏢 Boomi
📍 India