Front Line Manager - Customer Care - Sales & Support
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Inviting applications for the role of Assistant Manager - English Language & CEFR Specialist
We are looking for Cash Application Analyst responsible for posting payments from the lockbox ACH and wire transfer to customer accounts. This role includes cash application and reconciling payments communicating cash adjustments and reducing un-applied cash receipts on aged accounts receivable.
Responsibilities:
- Conduct individual-level TNI (Training Needs Identification) to assess current CEFR proficiency and learning gaps.
- Design and deliver customized learning journeys to transition CEFR ratings of candidates within short timelines.
- Prepare candidates for CEFR assess

📌 Assistant Manager (Uppal)
🏢 Genpact
📍 Uppal