Key Roles & Responsibilities
• Claim Control,claims settlement and average claim size, Responsibility to achieve over all targets of the Locations. Claim Closure : Death - _, Injury - _
. • Monintoring of Orphan, high value & appeal cases,Ensuring timely closure of cases.,Intimation to team leaders & zonal manger on report of high value , appeal and orphan case .Regular follow up with RLMULegal / FCU for investigation report. Maintain the ageing of TOC claim below 2 months.Review of HVC and Appeal Cases quarterly • TP Claims success ratio,% (DEW) of cases in favour of the Co.,Over all achievements of DEW_ % of the respective location • TP Module & Mobile App,Proper implementation of TP module process And education given,Ensure that it should be implemented and advocate to update in system atleast % of the allocated. % of the advocates to be using the mobile APP • Claim processing & compliance,Maintain service standard as per the SOP,Ensure minimum of 5% TOC cases counts against O/s but not older than Two months. Ensure timely registration,



allocation of brief to advocates and timely review of claims. Ensure SOP compliance right from registration to payment. Ensure periodical meeting and followup with the RLMU team • Defence Cases,Preparation of case notes for defence cases,Case notes to be _% of the defence cases and communicated to the advocate • Attendence and Evidence before Court,proper representation before all proceedings,% of attendence and evidence before the Court out of the case on evidence in defence and High Value cases and Appeal hearings. • Recovery in claims,Ensure increase in recovery of total recovery claims,Recovery of cases. • Projects / Additional Responsibilities,Undertake and complete assigned project / additional responsibilities as per defined timeline,Assigned project completion within timeline • Self development,Soft skills and other training including eQuest,Training program nominated by co. Financials/Output related activities • Maintain

📌 Deputy Manager (Kochi)
🏢 HDFC ERGO General Insurance
📍 Kochi