Description
Overview

The Senior Identity and Access Management (IAM) Specialist is responsible for the operational delivery, stability, and ongoing optimisation of the enterprise identity platform.

The role ensures that identity lifecycle management processes operate reliably across global regions supporting SailPoint IdentityIQ governance workflows and identity provider integrations such as Okta and Microsoft Entra.

Acting as a bridge between IAM technical implementation and operational IAM/BAU operations, the role ensures that IAM enhancements are transitioned into secure, supportable processes with appropriate documentation, controls, and operational readiness.

The role also supports operational leadership activities and provides delegated oversight where required, contributing to the development of future IAM leadership capability.

Key Accountabilities and main responsibilities

Strategic Focus
- Contribute to the continuous improvement of IAM lifecycle processes, with a focus on automation, stability, and auditability.




- Support the alignment of IAM operations with regulatory and audit requirements (eg JML, UAR, SoD).
- Provide input into operational readiness for IAM platform changes and enhancements.

Operational Management
- Take ownership of IAM operational issues through to resolution, including coordination across teams where required.
- Maintain and enhance the SailPoint IdentityIQ platform, including provisioning workflows, rules, connectors and lifecycle management processes.
- Support Joiner Mover Leaver (JML) automation to improve data quality, compliance, and operational governance efficiency.
- Troubleshoot IAM issues across SailPoint, Okta, and Microsoft Entra, including provisioning failures, workflow errors, and integration issues.
- Support onboarding of applications into the IAM ecosystem using standard connectors and API's.
- Ensure all IAM changes are documented, tested, and transitioned into BAU in-line with change control processes.
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📌 Senior Identity (Mumbai)
🏢 MUFG Pension & Market Services
📍 Mumbai