The Training Manager will lead the planning, development, and execution of the hotel's learning and development strategy during the pre-opening phase and beyond. The role is responsible for establishing training systems, driving service excellence, embedding the brand culture, and ensuring all associates are operationally ready before the hotel's opening.

Requirements
Pre-Opening Responsibilities
- Develop and execute the hotel's pre-opening Learning & Development roadmap.
- Prepare departmental induction and onboarding plans for all associates.
- Coordinate orientation programmes for current hires across departments.
- Work closely with department heads to identify role-specific training requirements.
- Develop pre-opening training calendars and certification schedules.
- Ensure all brand-mandated training modules are completed before opening.
- Support operational readiness exercises, mock drills, and trial operations.
- Assist HR in creating a culture aligned with the hotel's vision and service philosophy.

Learning & Development
- Design, implement,



and monitor annual training plans.
- Conduct behavioural, service excellence, and soft skills training.
- Facilitate leadership development programmes for supervisors and managers.
- Deliver Train-the-Trainer programmes.
- Identify external training partners where required.
- Maintain training records, attendance, certifications, and compliance documentation.
- Measure training effectiveness using feedback and operational performance indicators.

Quality & Service Excellence
- Drive guest service culture across all departments.
- Conduct regular service audits and coaching sessions.
- Support mystery audit preparation and quality initiatives.
- Partner with department heads to close service gaps through structured learning interventions.

Compliance & Statutory Training
- Ensure compliance training is completed as per legal and company requirements.
- Coordinate POSH, Fire & Life Safety, Food Safety, Health & Hygiene, S

📌 Training Manager (Bengaluru)
🏢 HRorion
📍 Bengaluru