About us:
Hiver is a contemporary, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.
Opportunity:
As an AI Forward Deployed Engineer (AI FDE), you'll be part of Hiver's AI Engineering team, working directly with strategic customers to ensure successful adoption of Hiver AI.
You'll embed virtually with customers to understand how their support operations work, design and implement production-ready AI solutions, and help customers move from pilot to successful production deployments. Along the way, you'll uncover product gaps, influence our roadmap,
and ensure that learnings from the field continuously improve our platform.
This is an engineering-first role—not Sales, Solutions Consulting, or Customer Support. Your success isn't measured by demos or quotas. It's measured by whether customers successfully deploy, trust, and adopt Hiver AI.
Why does this role exist?
The AI team (2 PMs, 8 engineers) currently absorbs a steady stream of customer-facing technical work: AI agent onboarding calls, knowledge base setup, AOP/workflow configuration, "why did the AI say this?" escalations, and pilot tuning sessions. Every hour spent there is an hour not spent on roadmap execution. The AI FDE owns this surface end-to-end—they are the technical extension of the AI team embedded in customer reality, converting deployments into successful, self-sustaining rollouts and feeding structured signal back to product.
The single success test for this role: adoption of AI features in the a
📌 AI Forward Deployed Engineer (India)
🏢 Hiver
📍 India