Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description

Role: Service Desk Analyst
Location: Client location – Hinjewadi Phase 1, Pune. 24*5 with self-travel

Job Responsibilities:

• Provide assistance and support to users with L1 Type of queries/issues.

• Provide single Point of Contact (SPOC) for assistance with IT Services under

scope.

• Monitor and respond quickly and effectively to requests received through the

IT Helpdesk system.

• Follow standard help desk procedures.





• Log IT related (incidents, service requests, events) from users received

through phone, mail, or employee self- service.

• Recording, tracking, and updating incident information in Service Now.

• Respond to requests for technical assistance in person, via phone or

electronically.

• Route service requests to the appropriate teams.

• Assist with the onboarding and off boarding of employees.

• General account management.

• Identify and escalate incidents based on priority.

• Mange user and computer properties on systems like SSO, MFA and AD.

• Perform upgrade/maintenance of system and software applications.

• Configure and provide end user support for desktops and laptops.

• Configure network settings using DHCP, DNS and 3-party software.

• Generate service management reports as mutually agreed from the ticketing

tool and publish.

• The same to the respective stakeholder.

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📌 Service Desk Analyst (Pune)
🏢 Wipro
📍 Pune