Reporting to: Credit Control Manager

Working hours: UK Shift

Job Responsibilities:

Collections escalation and On Stop process

* Manage the collections escalation process for overdue accounts, ensuring
pre-escalation steps are complete before formal action is taken.
* Liaise with Sales and internal teams to obtain additional contacts,
background information and context needed to support resolution.
* Carry out customer and business checks using Companies House and online
research where required.
* Prepare On Stop summaries for review by the Manager
* Issue internal two-day notifications and formal five-day letters to
customers.
* Contact customers by phone and email to confirm receipt of formal
communication and seek resolution of overdue balances.
* Manage internal and customer responses arising from escalation activity.
* Coordinate service blocks and credit blocks, ensuring relevant internal
colleagues are informed.
* Manage customer reactivation following settlement or agreed resolution.
* Maintain explicit records of escalation activity, outcomes and next steps.




* Provide reporting and analysis on collections escalation performance.

Disputed and queried invoices

* Review invoices flagged as in query or disputed and work with internal
teams to identify actions required to resolve disputes or billing issues.
* Track progress of queried invoices and help ensure blockers are followed
up promptly.
* Identify common root causes and suggest practical improvements or standard
solutions.
* Report key blockers in query resolution to senior stakeholders where
required.
* Ensure dispute flags are removed once resolved so normal collections
activity can resume.

Insolvency, legal and external agency support

* Manage the process when insolvency, administration or liquidation
notifications are received.
* Liaise with insolvency practitioners and complete proof of debt
documentation where required.
* Update internal stakeholders and customer records accurately.
* Ensure unp

📌 Collections Specialist (Pune)
🏢 Finance
📍 Pune