Responsibilities & Key Deliverables

Commodity: B&T;
1. Will be responsible for resolving field concerns related to Trim parts across platforms
2. Data analysis related to concerns.
3. Daily Repair orders , Service concerns , Field concerns monitoring
4. Daily monitoring of field complaints & effectivity of actions
5. Reduction in field concerns by correct root cause analysis & speedy implementation of corrective measure to meet organisation targets
6. Discussions with various stakeholders for analysis , like supplier , SQE , R&D; , Customer care etc.
7. Respond to escalated TAR [ tecnical Assistance] to Dealers for concern resolution.
8. Deployment of lessons learnt in upcoming models based on past learnings.
9. participate in RGA [realibility Growth analysis ] to identify and resolve product concerns proactively.
10. Genearte Field concern MIS & publish report, PPT for higher management
11. Carry out joint investigations in field to arrive at root cause
12. Take appropriate actions in association with manufacturing,



supplier quality & design & for closure of field & internal concerns
13. Speedy & time bound closure of emerging concerns
14. warrnty parts disposal with correct attrinution after analysis.

Experience

8 to 10 yrs

Industry Preferred

Automotive

Qualifications

B.E - Mecahnical / Automobile [ additional qualification of plastic , Plymer technology will be added advantage]

General Requirements

1. Product Knowledge.- For Trim parts ,like IP, Door trim pad , plastic trims , AC vents , grab handles , consol , seats , glass.
2. Good understanding of palstic manufcaturing processes its defects and remedies - like injection molding , Vacumme forming , ultrasonic welding , extusiosn , etc.
3. Positive understanding on vehicle level interface of plastic parts , interface with other vehicle parts
4. Good understanding on manufacturing process of trim parts other than plastics like carpet , soft trims etc,
5. Systematic root cause analysis of Failures by QC story a

📌 Deputy Manager (Chakan)
🏢 Mahindra & Mahindra
📍 Chakan