Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD
Business
Financial Service - HO
Unit
Aditya Birla Health Insurance Company Ltd
Location
Thane, G-Corp
Poornata Position Number of the job
Reports to: Poornata Position Number
Poornata Position Title of the job (30 characters max)
AM/ DM
Reports to: Poornata Position Title
AVP
Function
Services Operations
Reports to: Function
Services Operations
Department
Ops – Provider Network
Reports to: Department
Ops – Provider Network
Designation of the Employee
AM/ DM – Provider Network
Designation of the Manager
Assistance Vice President – Provider Network
Date of writing/updation of JD
09-July-2026
1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)
The SLA & Commercial Governance Manager will be responsible for end-to-end governance of Health Tech Partners (HTPs) and Third-Party Administrators (TPAs), ensuring adherence to contractual obligations, service level agreements (SLAs), commercial performance metrics,
operational excellence, and regulatory compliance.
2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Business Workforce Number
(Max 254 Characters)
On Roll – 6000+
Unit Workforce Number
(Max 254 Characters)
On Roll – 6000
Function Workforce Number
(Max 254 Characters)
On Roll – 800
Department Workforce Number
(Max 254 Characters)
On roll -
Other Quantitative and Key Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter
3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)
The role will oversee governance of:
35+ Health Tech Partners (HTPs) providing OPD and Wellnes