Job Description and Duties
Associate and Senior Associate – Business Operations (UPI & RuPay), NIPL
Reports to: Lead, Business Operations, NIPL
Job Responsibilities: We are looking for an experienced and proactive Associate and Senior Associate – Project Management and Business Operations The candidate will primarily handle Project Management role with regards to handling all requirement of the partners from Back-office perspective and will oversee the day to day functioning of UPI and RuPay operations.
The ideal candidate will handle Project Management, i.e manage the project end to end from Back Office perspective. Smooth payment operations, ensuring high-quality service delivery, regulatory compliance, and continuous improvement of operational processes
1. Project Management Skills
• Working knowledge of UPI ecosystem (NPCI, PSP banks, TPAPs, issuers, acquirers)
• Awareness of transaction flows, reversals, disputes, chargebacks, and settlements
• Dependency management across IT, operations, compliance, vendor, and NPCI teams
• Managing escalations and stakeholder expectations
• SOP creation and updates for UPI back-office activities
• Preparing: BRDs / FRDs, UAT sign off documents, Compliance & audit documentation
• Basic understanding of SQL / data analysis is an added advantage
• Coordinating UAT, signoffs, production rollouts
• Tracking post-release issues and stabilization
• Influencing teams without direct reporting authority
• Decision making under operational pressure
2. UPI & RuPay Operations Oversight
• Hanlde end-to-end clearing and settlement operations for UPI and RuPay, including settlement to domestic and international partners.
• Ensure operational SLAs, TATs, and service benchmarks are consistently met.
3. Transaction Monitoring & Issue Resolution
• Review and analyze transaction trends, declines, and exceptions identified by the team.
• Drive decline reduction initiatives with banks, TPAPs, PSPs, and international partners.
• Act as the primary
📌 Senior Associate Business Operations (Mumbai)
🏢 NPCI
📍 Mumbai