1. Customer Handling:

-
Respond promptly
to customer inquiries via phone, email, chat, and
social media.
- Provide accurate, valid, and
complete information by using the right methods/tools.
- Handle
customer complaints, provide appropriate
solutions and alternatives within the time
limits, and follow up to ensure resolution.

2. Problem Resolution:

-
Identify and
assess customers’ needs to achieve
satisfaction.
- Diagnose and troubleshoot
technical issues and provide solutions.

-
Escalate
unresolved issues to the appropriate internal
teams and follow up until resolved.

3. Documentation and Reporting:

-
Maintain detailed
records of customer interactions, process customer
accounts, and file documents.

-
Prepare and
distribute customer activity reports.

-
Provide feedback
on the efficiency of the customer service
process.

4. Product/Service Knowledge:
- Stay updated with
product knowledge and new product/service
offerings.
- Provide customers with
information about new features and services.

5. Team Collaboration:
- Work closely with team




members to meet and exceed customer service
goals.
- Collaborate with the sales
and marketing teams to stay updated on product
knowledge and promotions.

Requirements

-
Excellent communication and presentation skills.

-
Ability to multi-task, prioritize, and manage time effectively.
- Proficient in using customer support software, databases, and tools.
- Familiarity with CRM systems and practices.
- Personal Attributes:
- Customer-oriented and able to adapt/respond to different types of characters.
- Positive attitude and a passion for providing exceptional customer service.

-
Problem-solving skills and the ability to think on your feet.

-
Qualifications: Bachelor’s degree
preferred.

-
Proven customer support experience,
sales engineer or experience as a client service representative.
- Strong phone contact handling skills and
active listening.

Advantages
- Skill
Development: Structured
training and certification program

📌 Customer Support Executive Sales (Chennai)
🏢 R AND D INSTRUMENT SERVICES
📍 Chennai