Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Essential Duties/Principal Responsibilities
- Team lead resources responsible to provide first-line support for global P2P queries across Coupa and SAP S/4HANA
- Lead, coach, and develop a team of Analysts and Senior Analysts within the Shared Service Centre
- Set clear objectives, manage performance, and conduct regular 1:1s and appraisals
- Drive team engagement, accountability, and a robust customer-service culture
- Support onboarding, training, and career development of team members
- Manage capacity planning, workload allocation, and shift coverage (if global support model)




- Ensure team manage and resolve tickets related to requisitions, purchase orders, invoices, and payments within SLA
- Ensure high-quality delivery of P2P support across Coupa and SAP S/4HANA
- Oversee daily operations: ticket queues, backlog, SLA adherence, and issue resolution
- Act as escalation point for critical or complex cases impacting business operations
- Ensure consistent and standardized execution of end-to-end P2P processes
- Serve as the primary contact for business stakeholders and key suppliers for escalations
- Provide regular reporting and insights to senior management
- Analyse trends and implement corrective actions to improve performance
- Build strong relationships with Procurement, AP, Treasury, and IT leadership
- Ensure high levels of customer satisfaction (CSAT) and proactive communication
- Monitor and drive performance against key metrics:
- SLA compliance
- Ticket resolution time and backlog
- Firs

📌 P Customer Support Team Leader (Bengaluru)
🏢 Xylem
📍 Bengaluru