Description
- Performs order releases, current account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines.
- Provides company credit services via telephone, internet, email, mail, and fax. Meets specified credit department objectives.
- Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
- Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations.
- Processes Service Orders
- Submit EDI and portal invoices to customers designated paths.
- Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests.
- Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly.
- Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts.
- Possesses & familiar with working knowledge of company policies, procedures, and systems.
- Understands and correctly works with multiple currencies.
- Ability to spend most of the time on the phone collecting past due invoices.
- Ability to clear the credit on accounts.
- Recommends accounts for Final Demand Letter and Referrals.
- Assist demonstration of daily work to new member during training
- Responds effectively to very demanding inquiries and complaints.
- Demonstrates effective time management skills.
- Well organized and able to prioritize and manage multiple tasks.
- Supports and participates in company total quality process.
- Professional verbal and written communication skills in English and Native language.
- Bachelor’s degree in accounts / Finance.
- Internal candidates:
- Experience can be a combinat