We’re building the AI-driven future of customer success, from retention to growth
We’re building the AI-driven future of customer success, from retention to growth Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Director, Technical Services to join our Product Delivery Services team reporting to the Senior Director, Technical Services. This role is a hybrid role based out of our Hyderabad, India location.

In this role, you'll play a key role in leading a large, high-impact team of Leaders and Solutions Architects that sits at the intersection of technical delivery, customer value, and business performance,



by setting delivery standards across both delivery motions, coaching and developing SA talent, and serving as a senior escalation point and executive-level trusted advisor who drives customer retention and value realization. This is a great chance for someone who thrives in a complex, cross-functional SaaS environment and enjoys working cross-functionally with teams like Customer Success, Support, Product, Sales, and Finance. The ideal candidate brings strong skills in technical services leadership, talent development, and delivery excellence.

What You'll Do:
- Lead and manage a large team of leaders and Solutions Architects aligned to two distinct delivery motions, ensuring each sub-team is positioned for excellence in their respective workflows.
- Set and sustain a high-performance culture through rigorous coaching, structured talent reviews, and individualized development plans that deepen technical

📌 Director, Technical Services (Hyderabad)
🏢 Gainsight
📍 Hyderabad