Be a part of our mission As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:
On-Site (5 days)

Job Summary:
Customer Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in positive quality and on time. They must understand our internal escalation process to ensure customers’ issues are being escalated and handled promptly by respective stakeholders to quickly resolve issues,



especially Hot Jobs. They act as customers’ consultant by understanding their needs and working out various options of solutions to meet those needs.
Customer Consultants act as a Customer Advocate who relentlessly drive resolution which may require resources and/or agreement across several departments. They have the customer's best interest in mind, and their goal is to address the immediate customer issue in a highly responsive manner, proactively identify the root-cause and provide recommendations for resolution.
Consistently delivering good service and care that keeps customers coming back and results in a competitive edge for our organization.
Job Responsibilities:
- Act as customers’ representative. Operate as the lead point of contact for all matters specific to the customers.
- Managing a portfolio of accounts and utilizes account management process to identify key customers and to de

📌 Customer Service Consultant (Gurugram)
🏢 Trane Technologies
📍 Gurugram