RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:
Key Responsibilities
- Develop, deliver, and maintain training programs focused on quality, after-sales service, and warehouse processes.
- Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook-based learning.
- Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary.
- Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development.
- Design and implement quality control procedures, policies, and best practices for warehouse operations.
- Conduct regular training sessions, coaching, and mentoring to ensure staff have the required knowledge and skills for quality control,
inventory management, and order fulfillment.
- Observe and audit warehouse operations to identify gaps and opportunities for improvement.
- Develop and implement process improvements to optimize operations and uphold quality standards.
- Maintain and update training materials and documentation to reflect procedural and policy changes.
- Collaborate with cross-functional teams to investigate and resolve quality control issues.
- Track, measure, and analyze training effectiveness using metrics; iterate and improve programs based on results.
- Support continuous improvement through technology adoption and implementation of industry best practices.
- Prepare and maintain comprehensive documentation for training, audits, and quality control activities.
- Stay informed on industry trends and best practices in warehouse operations and quality management.