We are seeking an experienced Oracle Accounting Hub Cloud Service (AHCS) / Account Reconciliation Cloud Service (ARCS) Application Support Engineer to provide operational support and continuous improvement across our Oracle Finance Cloud landscape.
The successful candidate will be responsible for ensuring the stability, availability, and performance of the Oracle Superledger ecosystem, supporting business-critical financial close activities while maintaining operational excellence across Finance applications. Working closely with Finance, IT, Integration, and Oracle Cloud teams, this role plays a key part in delivering a reliable, accurate, and productive financial close process.
Key Responsibilities
Financial Close Support
Provide operational support during monthly, quarterly, and annual financial close activities by:
- Supporting end-to-end month-end close operations across Oracle AHCS and ARCS.
- Monitoring and executing AHCS accounting and allocation processes.
- Supporting ARCS reconciliation activities and resolving reconciliation exceptions.
- Troubleshooting journal creation failures, accounting rule issues, and financial processing errors.
- Monitoring financial interfaces and ensuring successful completion of integrations.
- Performing close-cycle health checks and production readiness validation.
- Coordinating closely with Finance teams to resolve issues within agreed service levels.
- Participating in extended support during critical financial close periods.
Application Support & BAU Operations
Provide Level 2 and Level 3 production support for:
- Oracle Accounting Hub Cloud Service (AHCS)
- Oracle Account Reconciliation Cloud Service (ARCS)
- Oracle Fusion ERP Financials
- Oracle Integration Cloud (OIC)
- General Ledger accounting processes
Key responsibilities include:
- Incident investigation and resolution
- Root cause analysis (RCA)
- Problem management
- Service request fulfilment
- Functional and technical troubleshooting