Job Title: NOC Manager

Location: Bangalore

Department: IT-Dev

Experience - 15+ Years Industry Experience | 8+ Years Relevant Experience

Client – JIO

Role Overview:

We are seeking an experienced NOC Manager to lead and manage Network Operations Centre

(NOC) activities, ensuring high availability, performance, and reliability of infrastructure and

services. The role will oversee monitoring of enterprise infrastructure, manage operational

teams, and ensure compliance with service level agreements (SLAs).

The ideal candidate will have robust experience in data center operations, incident

management, infrastructure monitoring, and team leadership, along with the ability to handle

enterprise customer environments and critical escalations

Key Responsibilities:

NOC Operations Management

ï· Lead and manage 24x7 NOC operations to ensure continuous monitoring of

infrastructure, networks, and systems.

ï· Oversee monitoring of servers, network devices, storage systems, and applications.

ï· Ensure quick identification, troubleshooting, and resolution of operational incidents.





Team Leadership

ï· Manage and mentor NOC engineers and shift leads, ensuring operational efficiency and

team development.

ï· Define shift structures, operational processes, and escalation procedures.

ï· Conduct regular training and performance reviews for NOC team members.

Incident & Escalation Management

ï· Act as the primary escalation point for critical incidents and outages.

ï· Ensure timely resolution of incidents and minimize service disruption.

ï· Lead root cause analysis (RCA) and ensure corrective and preventive actions are

implemented.

Data Centre & Infrastructure Oversight

ï· Monitor and manage data centre infrastructure components, including servers,

networking equipment, storage, and virtualization platforms.

ï· Coordinate with infrastructure, security, and engineering teams to maintain system

availability.

SLA & Service Delivery Management

ï· Ensure adherence

📌 NOC Manager (Bengaluru)
🏢 Zybisys Consulting Services
📍 Bengaluru