Job description:

Job Description
Role Purpose
The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders.
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Do
Develop and lead accurate MIS Management & Reporting within the Service Line
Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs
Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder
Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)
Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters
Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT,



Quality etc.
Develop and implement standardized MIS procedures across all business applications.
Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management
Address and prioritize ad-hoc report requirements
Ensure zero non-compliances on process audit on data security and compliance
Enhance and maintain tools and systems for effective MIS generation and reporting system
Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times
Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency
Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis
Recommend and implement new technology solutions to improve tea

📌 MIS LEAD (Pune)
🏢 Wipro
📍 Pune