Specialist - Customer Care - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide creative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
SMB Payroll Quality Analyst - Specialist

Overview:
This role supports quality assurance and operational excellence for frontline teams serving US SMB customers across the Accounting application Payroll ecosystem. The role requires a hands-on payroll domain expert who can evaluate the accuracy, completeness, compliance, customer experience, and commercial effectiveness of payroll interactions.

Unlike traditional contact center QA roles, this position requires deep expertise in US payroll operations, payroll taxes, filings, payroll funding, ACH/direct deposit workflows, and accounting impacts. The Quality Analyst acts as the control point ensuring customers receive technically acc

📌 Specialist - Customer Care - Voice 4A (Gurugram)
🏢 Genpact
📍 Gurugram