Job Title: Team Lead – NOC

Location: Bangalore

Experience: 10+ Years Industry Experience | 6+ Years Relevant Experience

Employment Type: Full Time

Job Summary

The Team Lead – NOC will be responsible for managing and overseeing 24x7 Network Operations Center (NOC) activities to ensure the stability, availability, and performance of critical infrastructure and network services. The role involves leading a team responsible for network monitoring, incident response, service availability, and operational support across cloud, telecom, and data center environments. The ideal candidate will have robust expertise in network operations, incident management, infrastructure monitoring, and team leadership.

Key Responsibilities

NOC Operations & Monitoring
- Lead daily operations of the Network Operations Center (NOC) ensuring 24x7 monitoring of infrastructure and services.
- Monitor network, servers, cloud platforms, and application environments to ensure high availability.
- Ensure timely detection, escalation, and resolution of infrastructure and network incidents.





Incident & Escalation Management
- Act as the first level escalation point for major incidents and service outages.
- Coordinate with engineering, infrastructure, and SRE teams to resolve critical issues.
- Ensure incidents are handled according to defined SLA and incident management processes.

Network & Infrastructure Monitoring
- Oversee monitoring of enterprise networks, ISP infrastructure, and cloud environments.
- Ensure proper functioning of monitoring and alerting systems.
- Proactively identify risks impacting system performance and availability.

Team Leadership
- Lead, mentor, and manage NOC engineers and support teams.
- Ensure team adherence to operational procedures, escalation processes, and SLAs.
- Conduct regular team reviews, shift planning, and performance monitoring.

Service Reliability & Operations
- Ensure compliance with service availability targets and operational KPIs.
- Work with

📌 Noc - Tl (Bengaluru)
🏢 Zybisys Consulting Services
📍 Bengaluru