Specialist - Customer Care - Sales & Support
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a robust partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities:
Responsible for ensuring the efficient and effective operation of the call center, focusing on delivering excellent customer service and optimizing operational performance.

Manage and oversee day-to-day operations of the call center, ensuring timely and accurate handling of customer interactions.

Monitor call center metrics and performance indicators to identify areas for improvement and maintain service standards.

Support the development and implementation of strategies to enhance call center efficiency and productivity.

Train and mentor call center staff to deliver high-quality customer service and adhere to process guidelines.

Conduct regular quality

📌 Specialist - Customer Care - Sales & Support 4B (Gurugram)
🏢 Genpact
📍 Gurugram