Description
This role is for one of the Weekday's clients
Salary range: Rs 2500000 - Rs 2800000 (ie INR 25- 28 LPA)

Min Experience: 7+ years
Location: Mumbai
JobType: full-time

We are looking for an experienced Associate Director – Customer Experience to lead the success of a portfolio of enterprise customers from both a technical and business perspective. In this role, you will serve as a trusted advisor to strategic accounts, driving customer onboarding, adoption, retention, renewals, and long-term growth while ensuring customers achieve measurable business outcomes.
Beyond customer success, you will own the commercial performance of your accounts, including revenue growth, renewals, expansion opportunities, profitability, and P&L; management. Working closely with Sales, Product, Engineering, and Support teams, you will help enterprise customers maximize the value of a up-to-date SaaS platform while contributing directly to business growth.

Requirements
Key Responsibilities




- Build trusted relationships with enterprise stakeholders by acting as both a strategic business advisor and technical partner.
- Own a portfolio of strategic enterprise accounts, ensuring customer health, adoption, retention, and long-term success.
- Conduct executive business reviews, aligning platform capabilities with customer objectives and identifying growth opportunities.
- Manage account commercials, including renewals, upsell/cross-sell opportunities, profitability, and overall account P&L.;
- Partner closely with Sales and Customer Success leadership to increase customer lifetime value.
- Lead customer onboarding and implementation, supporting API integrations, JSON payloads, Postman, and cURL-based workflows.
- Drive platform adoption through health checks, best-practice recommendations, and optimization initiatives.
- Manage technical escalations by troubleshooting issues using logs, monitoring tools, and collaborating with Product and Engineering teams.
- Proactively identify custome

📌 Associate Director (Mumbai)
🏢 Weekday AI
📍 Mumbai