Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture

About this Role





We are seeking a Unified Communications Operations Engineer to support and continuously improve Unified Communications services, ensuring high availability, operational excellence, and a positive customer experience. The role focuses on incident and change management, service optimisation, automation, and operational reporting, while leveraging data analytics and dashboarding tools to provide actionable insights and support informed business decisions. The position is based in Pune and may require shift working, including nights, weekends, and public holidays as part of operational support requirements.

What you will do
- Manage and resolve incidents, service requests, and changes related to Unified Communications services within agreed service levels.
- Monitor service performance and implement configuration improvements to maintain optimal service quality and operational stability.
- Support v

📌 Power BI_VOIP_networking (India)
🏢 Vodafone
📍 India